Support FAQ

How do I access the CARETS member website?
Upon joining the Association, members are given an Agent ID number and a password to access the website. Please contact CARETS ( for your login information or see the 'Forgot Password' link at the top right.

How do I know if other agents have been viewing my listings?
CARETS will send you an email showing the number of times your listing has been viewed and the company which looked at your listing. To protect the individual that viewed your listing, CARETS does not provide the name of the member that viewed your listing, only their company for which they work.

How can I show my client that I am properly marketing their property?
When you list a property with the CARETS website, in addition to marketing your listing to CARETS members, you are also advertising with other sources, such as:

  • CARETS Public Website - any person can search for your listings, if you choose to disclose them.
  • CARETS Affiliate Websites

How can my clients search CARETS listings on my company website?
CARETS has created the ability for you to host a listing search page from your company website. Contact our Research Director ( to look into setting this up, or for further explanation of this feature.

How do I find out about Industry Events or Education Opportunities?
The CARETS news sections on the bottom right side of the Homepage will regularly announce upcoming industry events. Keep an eye on this part of the website to stay up to date on the latest commercial real estate conventions and education opportunities.

How do I find a CARETS Agent or CARETS Member Office?
You can use the CBA Roster to search our membership for agents that work in market areas which you may not be familiar with, or that you have no agent contacts for. Please see the Member Directory link located on the top left hand side of the Home Page.

My e-mail address/phone number is incorrect in CARETS. How do I change it?
To change you personal contact information, please contact CARETS ( or see the Support Page located at the top right hand side of the Home Page. [Account Management]

How can I pay my CARETS office dues?
To pay your monthly dues online, please see the Account Management webpage, located at the top right hand side of the Home Page.

How can I obtain a Legal Document from the CARETS website?
CARETS does not offer legal documents through our website. Instead, we have created a comprehensive software program for creating, editing, and printing or emailing over forty different types of legal documents. See the Legal Library link on the left hand side of the Home Page for further information.

How can I find out more information about additional education for commercial real estate agents?
CARETS publishes a list of many accredited education courses in the state of Washington. Contact Vi ( for more information or check out the What's New section located at the bottom right hand side of the Home Page.

How do I search for available properties or business opportunities?
Property listings and Business Opportunities that CARETS members have made available for public searching can be browsed/surveyed by clicking the 'Search all' link, located at the bottom of the Home Page.


Information should be deemed reliable but not guaranteed, all representations are approximate, and individual verification is recommended.